Frequently asked questions

How do I subscribe?


Click here and select the subscription package you would like. Add it to your cart and checkout. Your order will be included in the next shipment.




How do I manage my subscription?


Just log into your account to view your subscription. Any specific enquiries can be sent to info@artexpressbox.com




How much does delivery cost?


Delivery within the UK is FREE International delivery if £5.00




Do you ship world wide?


Yes, we can ship anywhere. Please allow up to 10 days for international delivery.




What supplies will be in the box?


This varies each month but you will typically find a new set of drawing/painting materials, a surface to work on, a postcard with information about an artist, a sticker, something yummy and a link to an exclusive video tutorial.




What date are the boxes shipped each month?


Our boxes are sent out on the 15th of each month.




How long until my box arrives?


Deliveries within the uk should arrive within 5 days of the shipment date. International deliveries can take up to 10 days.




How do I pay?


Card payment is taken at the checkout




Can I pay in a currency other than £ (pounds sterling)?


Yes. Our prices are given in £ (pounds sterling) but you bank will make the conversion for you when you make the payment.




Can I buy a one off box without signing up for a subscription?


Yes. Go to the shop page and select 'one off box'.




Can I buy a previous month's box?


Yes, subject to availability. Click here to see what we have this month.




How do I cancel my subscription?


Your subscription will automatically end at the end of the period you have subscribed for. You will be sent a renewal reminder before the end of this period. We cannot provide refund within the subscription period you have paid for.




How do I enter Artist of the Month?


Just share your work! You can do this on social media using the #artexpressbox or by emailing us at info@artexpressbox.com




My box didn't arrive. What do I do?


If you feel your box has gone missing in transit, please drip up a line at info@artexpressbox.com




What is the cut off date?


Orders placed after the 8th will be included in the following month's shipment.




What ages are your boxes suitable for?


Our boxes are deigned for Primary aged children (ages 5 - 11). When appropriate, two video tutorials wil be offered, one for a younger age group (5 - 7) and one for older children (7 - 11). Just click on the one that is appropriate for you.





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